Customers want quick responses when they ask or complaint but the problem is most of SMBs do not have an automated customer service that can provide quick response. Long time ago, without the proper support of technology, it is very easy to lose track of your customers. That is why having a customer service is very important to maintain your customers or new prospects.
How to have a good customer service? Well in this case, it actually begins from website and social media channels.
A Friendly Website
Most of SMBs want to focus on sales so they often forget about their websites. They usually only create a very simple website but not a friendly website for visitors. A friendly website can help to increase customers and their loyalties which means they will visit again after the first visitation. Another reason why you need a friendly website is because by making a friendly website that is easily navigated and found can cut down unnecessary interaction costs. A friendly website may look expensive at first but it has long benefits especially for engagement and sales.
Social Media Channels
Social media channels like Facebook and Twitter can support your customer services. The social media channels can help you
- Increase engagement with customers
- Promote new services or products
- Collect and answer customers’ complaints or questions (customers support)
You can monitor your social media channels weekly or daily. By doing this, the customer satisfaction can be fulfill quickly without automated customer service. You even do need to employ many customer services because you only need to hire 1-3 employees to create good customers services for your own business. For more detail how to create good customer service (friendly websites and social media channels), you can fill the form on DGtraffic website or just call us at (021) 3193 6552. We will give you the best solutions.